Job Description:

JOB DESCRIPTION (JD)

Manager – Sales & Marketing

Company Name: Valiant Advanced Sciences Pvt. Ltd.
Job Location: Vikhroli, Mumbai, Maharashtra
Salary: Up to ₹15 LPA
Employment Type: Full-Time
Experience: 5–7 Years
Preferred Industry: Chemical / Pharmaceutical / Specialty Chemicals / Manufacturing / Industrial Products

1. Job Purpose

To manage and support sales and marketing operations by ensuring effective customer relationship management, business development, order processing, sales coordination, logistics planning, market research, and commercial activities.

The role will focus on developing new business opportunities, maintaining strong customer relationships, coordinating with cross-functional departments, and ensuring timely execution of customer orders and delivery commitments.

2. Key Responsibilities

A. Sales & Customer Relationship Management

• Coordinate with existing and prospective customers regarding enquiries, pricing, purchase orders, deliveries, and other commercial requirements.

• Respond to customer enquiries and ensure timely communication and follow-ups.

• Follow up on purchase orders (POs), order confirmations, forecasts, and delivery schedules.

• Build and maintain strong, long-term customer relationships.

• Address routine customer concerns and escalate critical issues to the reporting manager.

• Maintain an updated database of customers, prospects, enquiries, and business opportunities.

B. Business Development & Market Research

• Identify potential customers, new markets, and business development opportunities.

• Support the Sales Head in developing new customers and expanding the company's market presence.

• Conduct market research to understand customer demand, pricing trends, competitor activities, imports, and industry developments.

• Maintain market intelligence and customer information to support sales planning and business decisions.

• Follow up on prospective customers and convert enquiries into business opportunities.

C. Order Management & Internal Coordination

• Coordinate with Production, Quality Control, Warehouse, Logistics, Finance, and other departments for smooth order execution.

• Track customer orders from receipt of purchase order through production, dispatch, and final delivery.

• Communicate customer requirements and delivery commitments to the relevant internal teams.

• Follow up with concerned departments to ensure timely fulfilment of customer orders.

• Monitor pending orders and proactively resolve delays or coordination issues.

• Escalate significant production, quality, logistics, customer, or payment-related concerns to management.

D. Logistics & Dispatch Coordination

• Coordinate with the Logistics and Dispatch teams for planning and execution of customer deliveries.

• Plan dispatch schedules according to customer requirements and agreed delivery dates.

• Coordinate with Production, Warehouse, and Quality teams to ensure material readiness for dispatch.

• Ensure timely preparation and sharing of dispatch documents.

• Maintain records of dispatches, deliveries, pending shipments, and transportation-related issues.

• Follow up on delivery status and ensure timely communication with customers regarding shipment updates.

E. Sales Reporting & MIS

• Prepare daily, weekly, and monthly sales reports and Management Information System (MIS) reports.

• Maintain records of customer enquiries, orders, sales performance, pending orders, dispatches, and follow-ups.

• Analyse sales data, customer trends, and market information to support management decisions.

• Ensure accuracy and timely submission of sales and commercial reports.

• Support the management team with sales updates, customer information, and business performance reports.

3. Educational Qualification

• Graduate in any discipline, preferably B.Com., BBA, B.Sc., or an equivalent qualification.

• Candidates with relevant experience in Chemical, Pharmaceutical, Specialty Chemicals, Manufacturing, or Industrial Products will be preferred.

4. Experience Required

• 5–7 years of relevant experience in Sales Coordination, Sales Support, Marketing, Customer Service, Logistics Coordination, Commercial Operations, or a similar role.

• Experience in the chemical, pharmaceutical, specialty chemicals, or manufacturing industry will be an advantage.

• Freshers with excellent communication skills, strong Excel knowledge, and a willingness to learn may also be considered.

5. Key Skills & Competencies

• Excellent verbal and written communication skills.

• Strong customer relationship management and follow-up skills.

• Good working knowledge of MS Excel, Word, and PowerPoint.

• Good numerical, analytical, and problem-solving abilities.

• Strong coordination skills across Sales, Production, Quality, Logistics, Warehouse, and Finance.

• Ability to prepare sales reports, MIS, and management presentations.

• Good command of written and spoken English.

• Customer-oriented mindset with a proactive approach.

• Ability to manage multiple tasks, priorities, and deadlines simultaneously.

6. Personal Attributes

• Proactive, accountable, and result-oriented.

• Strong ownership and follow-up attitude.

• Excellent interpersonal and coordination skills.

• High attention to detail and accuracy.

• Positive, professional, and customer-focused approach.

• Ability to work independently and collaboratively.

• Capable of working under pressure and meeting deadlines.

• Willingness to learn and take on additional responsibilities.

7. Compensation & Benefits

Annual CTC: Up to ₹15,00,000 per annum (₹15 LPA), depending on qualifications, relevant experience, and suitability.

Job Type: Full-Time
Work Location: Vikhroli, Mumbai, Maharashtra

8. Ideal Candidate Profile

The ideal candidate will have strong experience in sales coordination, customer management, order execution, logistics coordination, and commercial operations. Candidates with exposure to industrial sales, chemical products, specialty chemicals, or pharmaceutical manufacturing will be preferred. The candidate should be capable of managing customer requirements efficiently while coordinating with internal departments to ensure timely deliveries and customer satisfaction.